Roles and Responsibilities

• Lead the architecture and design of engagements implementing ServiceNowandintegrating applications by requirement gathering, problem resolution, and providingrecommendations to customers.
• Lead the development team to provide enhancements and customization insupportof customer needs utilizing JavaScript, CSS, HTML, and other web-based scriptingtools and methodologies.
• Work to the overall objectives agreed with the IT services managers.
•  Implement ITS’ Configuration Management policy and standards while workingwithapplication support to ensure that any integrations added into ServiceNowalignwithbest practices for the platform.
•  Provide leadership and expert knowledge of ServiceNow application architecturetobusiness and technology teams and facilitate the collaborative development of thetechnology strategy, technology standards, roadmaps, and practices.
•  Manage clients, complex projects, drive business requirement gathering, managescope and client expectations
•  Create and maintain design specifications, architectural diagrams, and process diagrams supporting and communicating changes to ServiceNow platformapplications. 
• Perform upgrades and customizations of ServiceNow platform applications whileadhering to source code, configuration management, release management andsoftware development best practices. 
• Perform workflow design, configuration, development and data loads for ServiceNow platform, (ServiceNow) applications. 
• Responsible for programming workflow, enhancements and integrations withServiceNow platform applications. 
• Creating project and application architecture deliverables that are consistent witharchitecture principles, standards, methodologies, and best practices.
•  Providing support / guidance to the development teams during the analysis, development, and testing processes.
•  Provide inputs to create Agile user stories based on business requirements
•  Participate in E2E functionality assessment during Validation Testing phases (SIT, UAT)
•  Experience with technical programming; capable of managing and overseeing global teams designing, programming and implementing various technical solutions  Work with Level 1 support teams to deploy and maintain applications
•  Responsible for proactive problem and risk management on the platform.
• Guideteam in troubleshooting issues found on ServiceNow platform, applications, andworkflows. 
• Experience in designing, building, and maintaining ServiceNow integrations viaRESTAPI. 
• Ability to develop and configure applications using ServiceNow, and JavaScript technology; Build Workflows and write automated scripts
•  Develop, configure and implement changes in ServiceNow including, but not limitedto: core setup, workflow administration, reporting, data imports, customscripting, and third-party software integrations.
•  Perform advanced customizations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports etc. Required Technical Skills 
• A Bachelor’s degree in Computer Science, or related discipline. While an advanceddegree is preferred, the value is placed on the extent of the relevant experienceandaccomplishments 
• 9+ years Industry experience, in developing and architecture of software platforms, products. 
• Prior experience in leading architecture activities like designing, roadmap, &proof- of-concepts on COTS platforms or Low Code/No Code platforms.
• At least 9 years of experience on ServiceNow platform in modules like ITSM, HRSD, APM, PPM, GRC or ITAM and designing solutions within these modules.
• Ability to manage multiple customers, complex projects, and multiple initiatives at the same time.
•  Limited immigration sponsorship may be available
•  Ability to travel 1-10%, on average, based on the work you do and the clients andindustries/sectors you serve.
• Preferred:
• Exposure to ETL Tools that transfer data from ServiceNow - like Perspectiumor SnowMirror.
•  Knowledge on Integration Hub, Flow Designer, UI Framework and UI Builder is aplus.  Experience with NOW intelligence.
•  Experience with Web Development (HTML, CSS, JavaScript).
•  Exposure to Service Portal. 
• Exposure to capabilities in ServiceNow Quebec version. 
• Experience working with SAFe, Scrum or Agile development processes. 
• Must have clear communications skills both oral and written with ability to negotiatein a non-confrontational manner to deliver a clear, well-structured and conciseargument supporting a perspective, using facts, pro's/con's, business justificationsand other persuasion methods.
• Must be able to work independently in a fast-paced environment, balance prioritiesand juggle multiple tasks at once 
• Must possess a strong desire and clear understanding for high customer satisfaction
• Must be flexible, have good energy, easy to work with and a teamplayer 
• Strong analytical and problem-solving skills 
• Excellent communication, presentation, influencing, and reasoning skills to earnsupport of business leaders, technology leaders, colleagues, and vendor representatives. 
• Creativity and ability to think outside-the-box while defining sound and practical solutions

Skills and Qualifications

B.E/B.Tech/M.C.A/MSc (preferably in Computer Science/IT) .

CTC:Upto 32 LPA

Educational Qualifications

B.E / B.Tech/MCA/MSC

Location

Pune, Bangalore, Noida , Coimbatore, Chennai

Open Positions

10

Skills Required

ServiceNow Lead , ITSM/CSM/HRSD

Experience Required

9+Years

Job Type

Hybrid

Employment Type

Permanent